Refund Policy

Last updated on June 15, 2026

1. General

As a rule, a payment is treated as final the moment it clears. That said, we're willing to look at a request when there's a good reason behind it, and if it seems fair to us, we'll try to sort out something reasonable. We don't work from a fixed checklist here, every case is weighed on what actually happened.

Consumers in the European Union or the United Kingdom have a 14-day statutory right to withdraw from a digital services contract. When you begin a trial or subscription and get access straight away, you are asking us to start performing the contract immediately, and you accept that this right to withdraw ends once the Service has been delivered, to the extent applicable consumer protection law allows.

2. Refund Eligibility

A refund may be appropriate where there has been:

• a charge billed twice or made in error,
• a technical fault that kept you from using the service, or
• a legal requirement for us to reimburse you.

3. Ineligible Cases

We generally can't refund in cases such as:

• simply changing your mind,
• a billing period you only partly used, or
• choosing to downgrade or just not using the service.

4. Request Process

To open a request, write to us at support@create-qr.com no later than 30 days after the charge, and tell us the email on your account plus any payment details that help us find it. Where we do approve a refund, it goes back to the same payment method you were charged on and usually shows up within 5 business days, though your bank sets the exact timing.

5. Currency Processing

5.1 Supported Currencies:

We can bill in any of these currencies:

• US dollars (USD),
• euros (EUR),
• British pounds (GBP),
• Canadian dollars (CAD), and
• Australian dollars (AUD).

Anywhere outside those regions, we charge in USD.

5.2 Currency Conversion:

• The rate applied to any conversion is the one your bank or card issuer uses, not one we set.
• Conversion fees your bank adds sit outside what we can refund.
• A separate line for currency conversion may turn up on your statement from your bank.

Note:we don't tack on our own charge for converting currencies, but your bank or card issuer may still apply theirs. For how they handle cross-border transactions, it's best to ask your bank directly.